I am currently trying to resolve an issue with J L at the momemt, have been on the phone to them repeatedly, and have not revieved the promised call back within 24 hours as promised, so far 3 times. I will update with further details in due course, as this has yet to be resolved, but so far I am very disappointed with how their customer service has dealt with things. I have always considered Jl as a first choice store when considering purchases, not any more. I am strongly considering a complete boycott and returning my partnership card in pieces, I expected a lot more from them. Update to follow