Bought a Lenovo laptop online from John Lewis, purely because of the extended 2 year warranty they give. Had it for 13 months and the screen stopped working, so phoned their tech support who confirmed it was in warranty, and diagnosed a faulty connector from the screen to the motherboard. They come loose all the time, apparently, should be a quick fix. I connected the laptop to an external monitor and it worked perfectly, so its definitely a screen problem. After a week I got a call from tech support who said there were multiple problems, various parts needed, and as they believed there had been water damage my warranty was invalid. If I want them to fix it they want £220 plus VAT. I'm the only one who uses that laptop, and there's never been anything spilled on it. I told them I won't pay anything, and I'll be sending it in to a local repair shop in town for a second opinion. I'll lay odds there wont be any water damage and it'll be a quick and simple fix. What's the point of a two year warranty if they wont honour it? I'll never buy anything from John Lewis ever again.