Horrible customer service. They do not stock as they used to they rely on emailing suppliers to ship. Jo malone in this case. Didnt deliver both items in the package only one. Nice agents on the phone but no resolution. Ask you to escalate. Escalation team is a nightmare and do not want to hear ot investigate anything. Only on response if you want to reply you escalate again and again and you keep getting the same answer. Absolutely frustrating and abrupt in their answers. Fenwick or Sephora or anyone but John Lewis from now on
7 months ago
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