Bought a phone which broke under warranty. Due to me living in channel islands, I couldn't go to any store, so I had to take care of everything online. After sending the phone to Southampton they gave me a 1 month period o which they would fix it. After 1 month I called again to which they said it would take up to a month, again. In the meantime the phone arrived, in a box with the letters BER written on it, which I later found out to be Beyond Economical Repair. I went ahead and still opened the package, and suprise surprise, the phone wouldn't even turn on. After calling support they said they would call me in a week. They didn't. I called again. They said they were going to get back to me within 48 hours. They still didn't. I called once again to which the person behind the phone actually tried to have my case fixed, and called a branch to call me back and arrange something. I get a missed phonecall but it goes on my voicemail. It states that I have to send the phone back so that they can (and this is the fun part) check the fault and if it is the same fault as when I sent it back the first time. I get sent a phone back still damaged and they have the nerve to say they are going to test it again. On the following week I get a phonecall to arrange the refund (only took 3 months!) but couldnt pick up due to my spare phone having its screen damaged. I call back on a friends phone and make sure to say that I can only talk with the phone and phone number that I'm currently using while talking to them. But my friends balance ran out before completing the call (now I admit that I have a bit of fault on this, beside the part where they put me on hold 7+ minutes and burn my friends balance. Since communication is a great part of the John Lewis moto, they go ah9ead and call me on the number that is on the phone that I just said that I couldn't use. Now I have to wait til I get a working phone to call them back and this is still ongoing.