I bought a Toshiba chromebook from John Lewis in November 2015. In June 2016 the screen failed. Contacted John Lewis and I returned the laptop to them to be repaired under warranty. They contacted me shortly after and informed me fault on screen was due to accidental damage, and is not covered under their warranty. If I wanted it repaired then it would cost £210. The laptop did not cost much more than this new. I explained that it had not been accidently damaged and must have broke the last time it was shut. They still were not interested in repairing it under warranty. After several emails explaining that the laptop is only ever used in the home and is never left where it could be broken accidently, I gave up. It is very easy for John Lewis to blame accidental damage so that the item is not fixed under warranty. I will not be using JL again.