Ordered an oven from JL and the service to remove/take way old one and install the new. I watched the installation but didn't see the driver remove the old and, in doing so, damage the floor boards in my hallway - a metre long groove in the middle of the floor. JL will not accept responsibility and, in effect, have accused me of making a false claim. So, don't order anything large from JL. If they damage your home in any way they will try and blame you for the problem. Completely outrageous. Whatever happened to the values of JL - not a company I will ever deal with again, and I have spent tens of thousands with them over the years.