As per normal we ordered expensive items off John Lewis, We ordered 2 Nr PS4's for our sons, however they have proved today that they are a total disgrace to customer service!! We wanted to spend a day out with family members but had to make other arrangements as we had to wait in for the DPD delivery, I followed the driver (Craig) on drop off nr 16, which was 1/2 mile away, nr 17 which was in the next village and we were next nr 18. I was so annoyed to receive a text message saying we were not in for delivery??!! WHAT DISHONEST LYING PEOPLE, I have already complained and requested my money to be transferred back immediately by John Lewis. John Lewis said I couldn't be refunded until DPD RETURN THE GOODS! Why should we be treated this way, we are so annoyed John Lewis, NEVER AGAIN!!!!