I recently ordered a new laptop that had been price matched. After making the payment I received an email to confirm my order. However, later that day I received another email to say the order was cancelled, with no reason why. I called customer support who weren't able to give a reason but told me they were now out of stock but expecting a delivery soon. I noticed they were back in stock but with a significantly higher price. I then emailed to ask if they could match the previous price but they said no. Still haven't been refunded! I expected more from John Lewis!