I've been promted to write this review after the terrible service received regarding an order my brother placed for my Christmas present. An email was sent confirming the items were due to arrive in the Abingdon branch of Waitrose on the 28th of November. On the 28th of November the order wasn't in store and they had no record of the order. Nor was it in store the next day ( and on a third occasion they tried lying about 'being too late to collect it'.) I contacted customer services with the order number but they 'could only deal with the email address from which the order was placed.' When my brother contacted them, the response was priceless 'someone could have contacted you to tell you that there was a problem processing the order - you'll have to cancel and reorder.' No thanks. I wrote another email to which I received no reply. Appalling.