I.placed an order on 28.12.2016 for a double divan bed and the order was confirmed and I was given a delivery date of 05.01.2017, I then received a call on the 04.01.2017 to say that they could not deliver as they have no stock and that I needed to contact John Lewis.com? I found that a bit strange as I had placed the order thru the Liverpool Store. I then called John Lewis .Com and guess what they couldn't help as the order was placed in store . I then had to wait a further 3 hours for a call back to be told that something has gone wrong (obviously). I was then told that I would have to choose another item and If it was in stock they would try and deliver on the arranged date,as I needed the bed delivering before the weekend as I am moving into a new house I had no alternative but to choose another bed (not the one I wanted) appalling service.