Husband bought a mac book air for Christmas. Been using two weeks and on opening the led screen shattered. On calling the helpline I was advised to return it to the store. I was advised it would have to be sent off for assessment with Apple and the laptop was taken by the store. Week later and after no update or further info I contacted JL who told me someone would get in touch .... waited ... waited so posted on Facebook and after another day finally had a call today. The laptop would cost nearly the price I paid to have it repaired as it was deemed to be damaged on my part !!!! If you count opening the laptop as me damaging it ! How can I argue or get any other result ? No customer reassurance or trust at all just go back to Apple. I was told I could have the laptop back without repairs not told how or when ? Totally let down, disappointed and disgusted by JL . Will not buy again go straight to Apple !