This was my first experience of JL - I usually shop at House of Fraser. Anyway I thought I would try their cosmetics department. The service I received from the Laura Mercier Department on Oxford Street was appalling and unprofessional. The staff were miserable, distracted and unprofessional. I was treating myself to a make over but it seemed too much trouble. There was a general lazy attitude so much so that I had to suggest products. Even when paying for products worth hundreds of pounds, I asked the lady who served me several times if she was sure that the right products had been included in the bag. She confirmed they had. I did not trust her so I asked three more times to which she said yes. To cut a long story short, I was not provided with the correct products and to my dismay the one product I had specifically requested was not put into the bag and the wrong colour, unbeknown to me was provided for another product! I live a few hours away from London so called them and emailed them over 4 months ago!!!! To date I have still not heard. I will stick to HoF as I have done so for the last 10 years.