My complaint is not so much with John Lewis as with their couriers - Hermes! Every time I order from John Lewis and Hermes couriers are involved, everything seems to go wrong. On this latest occasion, I have waited in for 2 days and Hermes claim to have attempted delivery but no-one was in. NOT TRUE! I live in a block of flats and even if I wasn't at home (which I was) the porters at reception take delivery of goods and store them securely. On the same day that Hermes were 'unable' to deliver, I had a delivery from Royal Mail and Amazon. Time to find a more reliable courier John Lewis, or you will lose thousands of unhappy customers!