I ordered a microwave and a mixer from JL. The mixer was delivered and left with the concierge but the microwave was never delivered. Having left several notes to call me for delivery since I live on the first floor and cannot pickup the heavy item as I am pregnant, I did not get any call nor the item. And this was after having booked redelivery twice, stayed at home to make sure the order gets delivered to the door, I was told by the JL customer service that Royal mail is holding your parcel. If it is the issue with Royal Mail which they know having tried thrice to get the item delivered couldn't they just use another courier? To top it up I asked for a refund and I was told I will have to wait till Royal mail sends the item back to JL depot to issue a refund. So basically holding up my money for no fault of mine. I am utterly disappointed with JL and will not shop with them again. I used to think highly of JL but looks like they have lost the customer service experience which other stores are striving hard to achieve.