I was first a bit unsure if it was a good idea to order something from John Lewis UK to Norway because there are some bad reviews out there, but I decided to try. Ordered 2 nice mugs I have always wanted, and waited. 3 weeks later they arrived, but unfortunatly one of them was fractured. I took some pictures of it and emailed them, asking for a new mug. 10 hours later, they responded with an appology, and that they had already sent out an order for a replacement mug. 2,5 weeks later it arrived and the mug was all good. No extra charge, and did not need to send the broken one in return. very nice service! happy with my new mugs :)