Buyer beware - John Lewis is acting as a front for other suppliers and they will take little or no responsibility if anything goes wrong when the order is coming from another supplier, regardless of the fact that you ordered and paid for the product through John Lewis. They gave me four conflicting pieces of information about delivery times for a fridge, and then after waiting in since 7am for the promised delivery I finally discovered that the product had not even been scheduled for delivery due to a 'system error'. John Lewis said they couldn't possibly have known about the problem because it involved them and the supplier! They refused to rearrange delivery to suit me even though I am registered disabled and live alone, and I had got rid of my old fridge to make room for the new one. I am now left with no way of keeping food fresh, and they say if I want to rearrange delivery through John Lewis it will take between one and three weeks! A company of this size that boasts of its 'outstanding' customer service ought to have taken action to put this right immediately, but they would not, in spite of my pleas. I won't use them again.