I have had home and contents insurance through John Lewis for a number of years and on 27/12/16 due to escape of water had to make a claim. I have made numerous calls and sent many e'mails about the way the claim is being handled, however as it has been passed to loss adjusters they have totally ignored the fact my contract was with them and not even an apology. We still await repair works to enable us to use our shower room. Their customer service is absolutely abysmal. Complaint sent and acknowledged someone would respond in two to three working days. Still waiting. They really do need to look at the way they do business.