Bought an Apple watch from JL rather than Apple for the extra year's guarantee. John Lewis had been my default store for any purchase since they opened in Solihull and I have spent thousands there. You imagine their customer service will have an edge. Not so! When the watch developed a fault after 10 weeks John Lewis staff lied ( "by law we have to return it to Apple"), disagreed between departments (it's the Tech Support decision about whether to replace it or it's the individual store's decision), and sent a practically illiterate email probably intended to confuse its recipient. They insist on depriving my son of this watch for about 2 weeks in order to either confirm there is a fault prior to replacing it or sending it away for repair, depending on whom you talk to! They are only prepared to do the minimum required by law, and this is rare in modern retail. Losing a good customer's goodwill seems not to matter. Too complacent, perhaps? Well, not my default place to shop anymore. To say I shall never shop there again would be foolish but already my weekend's purchases of cosmetics for myself and gifts for friends have been made at Boots and M & S respectively. I just do not trust John Lewis to do the right thing.