they were unable to assemble a pre paid barbecue for delivery because the parts were faulty,and were unable to deliver it for the party planned that weekend.My wife had to chase them up as to what was happening.Eventually a phone call received earlier this week inquired had the BBQ arrived,although we had received no information that it was coming,which of course it had not.I was then assured it would be delivered today,and I asked the gentleman to make sure it was assembled.the unassembled box has just been returned to Lewis,but not the faulty BBQ which they had come to collect,which we had never received.I have now been assured that the assembled BBQ will arrive next Wednesday and offered £50 compensation for the inconvenience which is reasonable but does not excuse the unbelievable incompetence which we have been subject to.