I have purchased from John Lewis many times but on two occasions they have come to my aid. I bought a pan set and a few days later saw the same set at a lower price in another company advert and I informed John Lewis who immediately price matched after checking its legitimacy. On a further occasion I purchased a computer and had some problems. In this instance they immediately exchanged the computer. A similar thing happened to it and the computer was exchanged again for a new one. I will happily return to John Lewis Cribbs Causeway and recommend them for customer satisfaction. Many thanks.