DREADFUL! I bought a fridge freezer online. I accepted there would be a delivery lag as we are not on the companies main routes. A couple of days after placing the order, I was contacted to advice delivery would be by DX and it would be fully 14 days after order for delivery!!! I wrote and complained to Chairman and MD - email was chanelled to a logistics rep for resolution - with no indication the senior people bother to read complaints. His attitude I found to be complacent and arrogant. In essence: I should have read all the small print. Take it or leave it. Waiting 16 days for a 3rd party is perfectly acceptable. There was a distinct reluctance to try to improve the delivery time - which was not made clear enough at time of order. To be without a fridge that long is not good. Eventually the item was delivered - very professionally by DX - after 14 days. MEANTIME, I bought online a heat pump tumble dryer from ao.com - placed the order at 6.30pm, item delivered the following day at 10.00am! Great value and service that impressed at every stage. Great price, great coms, a prompt and tracked delivery servicxe and charming men...what a contrast! I received an email from the John Lewis logistics rep asking if all was OK. - the same day I had taken delivery from ao.com. I replied at length saying I was still unhappy both with the service, his attitude, and that attitude and arrogance, and way my complaint had been handled. I contrasted the JL experience with ao.com. I also asked for my email to be sent to the directors who I had sentr my initial complaint to so they could see how their service compared with ao.com ASTONISHINGLY I received a curt, arrogant complacent reply from said rep - NO he would not send his seniors my email - indeed any further email I sent would not reach them and would be directed his way. he was trusted! I would say it appears JL seniors do not want to be bothered with unhappy customers who want to give legitimate feedback. The icing on the cake - the rep defended JL and their 16 day lead time as saying essentially ao.com were not the same - not as wide a range etc....WAKE UP! So I shall be posting my John Lewis experiences widely until someone decides customers are worth listening to..... Meantime - a little less arrogance and a lot more humility would not go amiss. Happy to be contacted by someone who actually cares in JL.