I cannot say what I feel about John Lewis- the webform won't let me! On Friday I bought and paid for a £600 mobile phone on JL's internet site and was assured by their email that it would be available for collection @ 2pm Saturday. It involved a round trip by car of c. 2hrs. When I arrived, I was told it had not been sent but JL had taken the funds from my credit card. When asked what JL proposed, all its customer services could suggest was that I make the same trip the following day (and presumably the day following that , until it arrived) pay another £600 in the hope that they would honour a new order (Like any good internet fraudster would) or cancel and hope they would eventually return my money. Until then I would be without a working mobile phone. JL did say they had tried to contact me on my mobile, but you would think that some bright spark would realise that if I was buying a new one from them, the old one might not be working properly - but no. They promised to call me back - I am still waiting. I hope I have not been duped, but all the signs indicate otherwise but IIIIII have I have learnt not to trust anyone with a slogan 'Never knowingly undersold' when they have sold exactly nothing to me, and for £600. I think anyone would have 'nothing' to me for less.