Buying a phone online using PayPal was a nightmare. Their system clearly has a recurring problem with PayPal, so I ended up with an orphan £500 transaction in PayPal which John Lewis couldn't find in their system, despite the problem clearly being with their system not with PayPal. Thus a phone which I needed next day was delayed for many days, because John Lewis don't have a fast integrated system which can resolve such problems on the spot. In hundreds of online transactions I've never before had a problem like this, which required calls to PayPal and to John Lewis and protracted uncertainty. I found other reports online of the exact same problem with the John Lewis website going back at least three years.