Customer service is appalling. Long winded, slow, inefficient, uncaring. The only way to get help with a problem is to bombard senior management with emails and keep your fingers crossed that they can be bothered to sort any problem. Types of problems so far- wrong information on their own website and therefore they fit an electric hob instead of an induction hob. It took 6 weeks to sort. Delivering a washing machine with a door that wouldn't open and wanted to repair it not replace it. Now taking 2 weeks for an oven to turn up and yet again, no-one wants to sort the problem. Their lack of communication is astounding. These problems all occurred to my neighbour who is over 80 and vulnerable. I always end up having to sort it for her.