John Lewis Customer Support is not available....they have proved to be the most ignorant, unhelpful people to deal with since my AEG washing machine developed a fault just 6 months into the guarantee. I rang to report the fault to be given a number for a third party service company to come out. The fault is still not repaired and the staff in technical support I've spoken to have dismissed me in a high handed manor, telling me the process would be the same if I'd bought my machine from Curry's!! What an attitude, never ever would I buy an electrical product from John Lewis again. What has happened to our reliable, pleasant shopping experience once assured from them.