John Lewis may be never knowingly undersold, but they're knowingly obtuse when it comes to customer service. I attempted to have a delivery rescheduled to a time slot I knew was available since I'd only just changed it, only to be told by multiple drones that it wasn't possible - they simply look at their screens and consider the matter closed. There was no attempt whatsoever to find a solution or help me in any way - they are the least flexible, least helpful, least proactive company I have ever had the misfortune to encounter.
7 years ago
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