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David Hamilton
Falsely,accused by John Lewis Watford … Falsely,accused by John Lewis Watford Herts I,arrived at Heathrow after a 15 hour flight and went shopping in Watford.l went to boots bought some disposable razors receipt it my back pocket with the razors and debit Card receipt as well. I went into John Lewis for something to eat and thought l would have a quick shave in the washroom. Accidentally and being very tired unkowing l walked into the ladies bathroom no one in there and l didn't realise it was the ladies so l have a shave. About 10 minutes later some lesbian security comes and tells me I'm in the wrong bathroom . So l apologised explained l didn't notice the sign as did not have my glasses on.Next thing this creature starts to accuse me of of stealing a pack of disposable razors . I tell her she is out of her mind and l bought them in boots and go look at the cameras in boots. She had obviously zero evidence or witness and l have 2 receipts in my pocket . Then this creature tells me l am barred from all John Lewis branches to which l replied you don't have any authority to do that even if you wanted too nor any reason as my razors were purchased at Boots. I demand to see the store manager who allegedly was absent and the floor manager appears who was apathetic and useless . Two security arrived and l told them what happened and said if the creature thinks she has any evidence please call the police and make the allegation official. She declined. By this time l was pretty angry and loud it was totally outrageous and absurd. The two security behaved impeccably and fully understood why l was so angry. I mentioned she is a lesbian only for means of identifying her. I called head office who promised to investigate a few days later they phoned and apologised. I said it's not enough put the apology in writing which they did and l feel they should compensate me for making a false and malicious allegation. They refused to do that. I have been their customer over 40years and it was always my favourite place to shop which obviously now they have ruined. So now l want everyone to know my story. John Lewis used to care about customers now they think they to big to bother. So be aware John Lewis don't give a F--k about customers anymore. If you ever unfortunate enough to be falsely accused stand your ground. This was totally unacceptable.
7 years ago
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John Lewis has a 2.7 average rating from 2,434 reviews