Bought IPhone 6 from them 18 months ago as 2 year warranty. Took into store as had cracked screen and charging problem. Told me screen not covered (OK) but asked them to fix charger under warranty and quote for screen (£129). Went off to supplier and they stated phone NOT REPAIRABLE and charger caused by screen damage and quoted £324 !! for another phone as accidental damage. Not surprisingly I declined. Went back to the store to collect and took to repairer down the road who fixed both the screen and the charger for £65 and phone has worked perfectly since. Is this the new warranty policy from John Lewis - quote everything as Accidental Damage and say not repairable so you buy another product !!! I used to trust John Lewis but how many customers are being told product not repairable when it clearly is and costing customers far more than they needed to pay.