I order 10 lego sets worth over £1000 and only received 3 and one was badly damage,so I though ok I will contact JL and all will be resolved How wrong was I,spoke to 3 different people on the phone who all said different things? I manage to receive a further 5 but they could not fulfill my original order as they were now out of stock,Finally was told I had to email *Stephen mc Colgan* He works for there distribution department.after a week of emailing ,I received a email today stating that the lego was sent out and more or less implied I did receive the lego so calling me a thief😡I also mention I was a lego collector and he said that I wasn't and I was only buying the items to sell them on.arfter a heated conversation were he told me I was not allowed to talk to his manager Debbie ?in the end I was put through to a lady who said sorry on his behalf and arrange for pick up of the damage set a refund of the 2 missing sets JOHN LEWIS should be looking in to DPD as over £700 worth of lego sets have gone missing in there Care. I AM TOTALLY DISGUSTED WITH THE WAY I HAVE BEEN TREATED and I'm going to contact watch dog with my complaint AVOID THIS COMPANY BECAUSE WHEN SOMTHING HAPPENS THEY BLAME YOU