Once again a pre planned delivery failed despite being contacted by courier at 1215 to tell me he would deliver withing 30 mins. No credible explanation provided for this failure despite my telephoning customer service at both 1430 and 1930 hrs. I had taken a day off work, I have had to cancel the order and have been offered £10 compensation which is derisory for the inconvenience and the lost day of work
John Lewis this is a major issue which is damaging your reputation.
7 years ago
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