I recently bought an item. Upon opening the box, I found a COMPLETELY DIFFERENT PRODUCT in the box. I was so shocked by this I returned it the next day hoping for a quick resolution. In a nutshell the support team inferred that this type of mistake is impossible and that someone( myself ) had tampered with the contents of the box. Unbelievable really. I won't even say any more. That's enough for you to form your own opinion. I was made to feel like I was a liar and a fraudster based on the words used by their support team. For this I will not rest until I have gone through every regulating body for John Lewis to understand that no customer should ever be treated that way. People work hard to earn their money, the last thing they want is to be accused of heinous acts whilst being embarrassed in front of other onlooking shoppers. I have no product and have no refund. John Lewis have £350 of my money and I have nothing to show for it.