I make effort to put a review for a company if they are extremely good or extremely bad. I have been shopping at John Lewis Norwich and online over two decades never ever had a bad service. I have received faulty goods but it has always been sorted to greatest satisfaction by the customer services. Most recent one was my washing machine I paid for installation of the machinery but they could not do it due to plumbing issues. they said I will be contacted by phone the next day and I will be refunded and it happened exactly as they said. More to the story, after the delivery I notice a tiny little scratch while on the phone I mentioned this to person and I was credited 10% of the cost, straight away. I call this an EXCELLENT CUSTOMER SERVICE thank you John Lewis.