Terrible service for the second occasion, the store trades on the idea of its quality service and aftercare yet on two separate occasions they have fallen woefully short. I purchased a TV cabinet online to the tune of £900.00 which, to be frank, is a price the item in perfect condition still doesn't warrant but that is a separate debate. the item I received was a previous customer return that had been reboxed it's full of scuffs and chemical damage to one of the doors. despite flagging it a couple of hours after the delivery the company have made no effort to resolve my issue. Sadly this will be going to solicitors next week with the focus on the distant selling act, a huge waste of time and money but with the company unable to simply respond to any correspondence it's the only recourse I have. I contacted the Director of services for his assistance Craig Inglis he has also chosen not to acknowledge my correspondence. it's no wonder John Lewis are losing sales and market share.