Called JL to order kids England football shirt after noticing a pricing error online. Age 9/10 is £85 all others are £40, all are marked as on sale 10% off. I assume this is a simple pricing error and call to see if they can override it and correct it on the site. I spoke first to Amy who told me the shirts were being price matched (no mention of a price match on the site) and that £85 was the original price which was correct as the retailer they were price matching must be out of stock of this size. She also told me they were on sale and they often have sales on certain sizes. I explained this did not add up as the sale was 10% off and clearly 10% off £85 is not £40, also various retailers (sports direct, next, Nike) have the shirts for £40 or very close. I was put on hold while she spoke to a supervisor, they apparently confirmed it was the correct price. I asked to speak to the supervisor, now there were no supervisors available. Two minutes later there were no supervisors on shift. She kept repeating that it was a price match and talking over me. Eventually she put me on to Richard, he was very rude and told me I didn’t know what a price match was, then spoke over me, called me rude and hung up. Called back to complain, they agreed it was a clear pricing error. The original customer service employees were rude, ignorant and completely unwilling to listen or help. This is the second time I received this appalling service from JL, the stores still have great customer service, but the call centres are outsourced and not the same experience at all.