Bought a Smeg fridge from John Lewis which developed a fault which was diagnosed as a manufacturers fault we proceeded with attempting to get it replaced. Since reporting the fault to John Lewis over a month ago they initially tried to palm us off to the manufacturer and have since failed on numerous occasions to rectify the issue even though we have now proceeded to a formal complaint. Their staff are rude and completely unhelpful, not mentioning the fact they have a complete lack of understanding of their own complaints procedure which appears to be completely non existent. How can a retailer treat people so badly. Been without a fridge freezer for over a month in the height of summer and John Lewis could care less. Appalling customer service - John Lewis you have lost a previously loyal customer!