Poor product, and terrible customer service. Disappointed, as we have spent a considerable amount of money in your stores, and owning a company myself, I am aware of how to deal with complaints to resolve the matter in a satisfactory manner, which you, John lewis seem unable to do. I do not expect to have to make 4 phone calls (and a considerable length of time on hold) over 10 days to try to resolve a very simple matter. I had been told I would receive good will vouchers, which never arrived, as did the phone calls I was told I would receive. The refund has been given eventually but the whole 'palava' (your own staff's words) has left me very disappointed in John Lewis.