An email I sent this morning regarding fraud ..... Dear Sir, Yesterday I reported to you a fraudulent transaction on my John Lewis online account as well as my John Lewis Partnership credit card. This morning I tried to speak to the John Lewis fraud department (not HSBC the finance section) and for at least an hour was blocked and obstructed with massive incompetence. The first call after 10 minutes was cut off by someone who needs training with your phone systems. The second call after 15 minutes was put though to HSBC, the credit card finance people for John Lewis credit cards, even though I specifically explained that I want to discuss my online John Lewis account and I then had to end that call as HSBC were unable to transfer me back. The third call was the most frustrating, and of course I was massively stressed at that point. For 30 minutes I was dealt with by ****** – PY**** who although spoke nicely and politely was absolutely useless and obviously did not have a clue as to the importance of the call or what to do. Eventually after 30 minutes I gave her my home phone number and said it was now her problem and I was ending the call. The appalling way your call centre staff dealt with me this morning beggars belief – especially as you are John Lewis. I am trying to help you prevent a fraud against your company and it is obvious that you are not geared up for this. It was only my prompt action at 08:00 yesterday morning that prevented you loosing a £1,255.00 iMac laptop. My online John Lewis account is still active as you have done nothing to stop this account. It still contains an email address *************@outlook.com which is an email address which has nothing to do with me and is used by the fraudsters. It also has a mobile number 07574 *** *** which is a mobile number of the fraudsters. Stop this John Lewis account now if you want to prevent further fraud. Please also contact me urgently 020 **** **** over the weekend to deal with this. My office number 07:00 to 15:00 weekdays is 020 **** ****. I await your return call and am copying this email to Metropolitan Police and my solicitors for their information and for the record. Regards,