I thought John Lewis was well known for great service however when I went into the Chester branch today on the Greyhound retail park the staff were far from helpful. I asked someone up stairs for help finding a vase I had seen on the website. I had been looking around the store for about 20 minutes before asking for help. I was informed by a lady upstairs in what area it would be downstairs when I confirmed I had already looked she advised me that her system was showing 2 available therefore I should go and have another look downstairs and if I still can’t find it then ask someone at the till. I made my way downstairs for another look of which I still couldn’t find what I was looking for. I asked the lady on the till for help she had a look around and told me the store must be reporting the wrong number but I could go and order online. I wanted to see the purchase which is why I went to store and telling me to just go online is not helpful. I won’t be going to the store again anytime soon and I won’t be ordering online because I want to see before I buy.