There was an issue with one of the carpets I ordered but they didn't bother to let me know there would be a significant delay - it took for me to contact there numerous times to find out. Waited weeks to have it fitted, and now that it has, it smells of cigarette smoke and is awful - four days on and the smell is not abating. Have emailed Head of Cust. Services twice but no response. So disappointing - would not recommend JL for carpets of customer care. Dreading last carpet being fitted this week.
6 years ago
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