Poor treatment when returning a high value (relatively) faulty item for the 2nd time. Zero quality control regarding management of suppliers; I have had 3 experiences. Poor staff attitude, their procedures are more important than your feelings, and they seem oblivious to your embarasment. They seem to think a financial token makes up for it all. I try to avoid the Southampton store now.
5 years ago
John Lewis has a
2.7
average rating
from
2,395
reviews
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