I recently ordered some custom made fittings from John Lewis. It was beyond a terrible experience: I had a receipt and they denied payment received, for two months they couldn’t find my order, I tried three times to cancel my order and asked for a refund ... but they couldn’t find my order to cancel it. Numerous emails to John Lewis and phone calls ignored and not replied to. I spent a lot of money and will not be using John Lewis again. Definitely not living up to the image they try to put out.
6 years ago
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