It's hit and miss with John Lewis. They have a good range of products at affordable prices, and have good sales/clearance. However, once you have informed them of not 'knowingly undersold' items they reduce it for you but don't change the price on their site for everyone else to benefit. So, their tag line is a lie. Furthermore, they should stop using Myhermes. This 're-delivery' service isn't up to the standard of John Lewis, thus stains their brand. JL customer service team contradict each other and keep you on hold for an unacceptable length of time. But they aren't as bad as other companies.