We have had four personal promises that we would be contacted by Customer Services over the failure to fulfil an order for curtains.
No one has ever contacted us. What has happened to the legendary level of service once provided by this company.
From hero to zero, it takes sustained poor levels of service to erode a 5 star rating to
1 star.
6 years ago
John Lewis has a
2.7
average rating
from
2,434
reviews
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