Terrible customer service. I recently purchased a TV from John Lewis that went wrong just outside of the 3 month warranty. Without the lengthy details we have been absolutely appalled by the absolute lack of customer service and empowerment in the staff... even the senior customer service managers. We have been given so much incorrect and false information, the staff are so poorly trained and really don’t care a jot. This is not the John Lewis I used to know at all and will never shop with them again following this experience.
6 years ago
John Lewis has a
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