I was sad to have had a bad experience today at lunchtime in the Norwich store. Over time we have loyally spent many thousands of pounds in Cambridge branch, Norwich and others but will think twice now. The reason being the 'gentleman' who totally ignored me ( I am a placid, gentle and learned man) when trying clothes on. It cannot surely be common practice to not respond to someone who has tried to speak to you, but was left feeling as though I didn't exist. Three times I engaged this hirsute and black bearded person; the time was around 1 pm.
6 years ago
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