Very bad refund service. I bought a china bowl online, which was cracked. I was refunded the money immediately and decided to order another. In error I ordered the wrong colour, so I decided not to collect the item, but let Waitrose return it. I’ve spent 17 days chasing a refund. John Lewis themselves admit the item has been scanned and returned but not yet ‘checked’ and are obviously ‘stalling’ on giving me a refund. I’ve contacted Customer Services on a few occasions regarding this and the last response from a customer service team member was,” thank you for reaching out to John Lewis”. Have they now become the Samaritans??? Or similar mental health organisation, due to people going mad over trying to get blood out of a stone?? Very disappointed in their response and service.