Television smashed when delivered - will not refund or replace the item, say they assume that I smashed it so they don't have to give refund. Very sad 7 year old daughter as her Christmas present this year turned out to be a broken television that I cannot get replaced. I question how the returns policy for faulty goods is compliant with the Consumer Rights Act - the adviser told me those rights simply didn't apply to me! I have applied to the Alternative Dispute Resolution forum.
6 years ago
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