Three weeks ago I purchased a Fitbit ,an xmas present from my son, first week I was delighted with purchase then it began sending false readings, very disappointing, contacted John Lewis by email,very quick response,they immediately offered a replacement,however I had lost faith in the Fitbit and asked if it would be possible to swap for a completely different item, I have to commend them ,they immediately agreed to this absolutely no quibble. Thank you very much John Lewis
6 years ago
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