Ordered a range cooker and wanted installation & disposal service, so had to order by phone. The advisor completed the order incorrectly without adding the installation & disposal service despite making it clear to her, she said we would be contacted after we had paid regarding this. Of course we were not, and on phoning again to query it we were told the order had been processed incorrectly and the original order then had to be cancelled and another one placed correctly. This was done competently the second time, and the item was delivered and installed within 10 days, but why oh why can’t John Lewis get it right first time? This often happens when you have to call their customer order or support lines - their telephone staff just don’t seem to be trained properly.