I think you should know about my experience in the lingerie dept of the Cambridge branch on Friday 3rd May. Having travelled from north Norfolk early, I arrived at 10.20 for a bra fitting. I was unaware that an appointment needed to be made, but was informed curtly that I could return at noon. As I was meeting a friend from Sussex at noon, I said it was not possible. I asked if I could try some on myself, which I did, and the assistant grudingly said she would have a look at what I tried. She promptly disappeared, and was very curt when she came back, emphasising she could not do a fitting. It did not appear to be busy, another assistant was doing a fitting but I was the only other customer in the fitting room. I appreciate that I did not have an appointment, but her manner was far from what I would expect from a store which has an amazing reputation for customer service. Subsequently I went to my local (small) M&S and received attention, without an appointment, that was nothing short of outstanding. I will, sadly, not return to the lingerie department in Cambridge in the future.